Managing Poor Performance 2018-07-29T23:02:02+00:00

Managing Poor Performance & Medical Incapacity – 2 DAYS

This course is accredited by the Services Seta and material covers unit standards 252034 at NQF level 5 worth 8 credits.

COURSE OBJECTIVES


Overview

  • Apply and integrate the procedural requirements of the Labour Relations Act into their daily management practices.
  • Address performance problems in a positive and constructive way.
  • Gather information and get to the root of a problem.
  • Define and agree on an appropriate course of action.
  • Implement disciplinary procedures for poor performance in a fair, impartial and timely way.
  • Implement procedures for medical incapacity

COURSE OUTCOMES


Upon completion of this course, the participants should be able to:

  • Formulate performance standards to be achieved by team members in relation to the unit’s goals, objectives and deliverables
  • Ensure performance standards are clear and concise and specify the activities to be performed and the standards to which they are to be performed
  • Ensure the performance monitoring system selected is in line with organizations policies and procedures
  • Prepare for a performance review
  • Gather information required for the performance review
  • Conduct a performance review interview
  • Ensure feedback is relevant and fair and communicated in a constructive manner
  • Agree upon action plans to address performance gaps
  • Follow counseling and coaching procedures to improve performance
  • Address training and skills development to improve performance
  • Evaluate improvement of performance
  • Implement disciplinary procedures when poor performance improvement fails
  • Dealing with medical incapacity in the workplace
  • HIV/AIDS in the workplace
  • Medical incapacity hearings
  • Medical Boarding processes

COURSE OUTLINE


MODULE 1: Performance Management

  • Performance Management Systems
  • Approaches to Performance Management
  • Problems with performance management
  • Conducting A Performance Review/Appraisal
  • Giving Feedback
  • Building Performance
  • Identifying performance gaps
  • Mentoring and coaching to rectify performance gaps

MODULE 2: Disciplinary Framework

  • The Role of Discipline
  • Poor Performance counselling
  • Poor Work Performance Procedure
  • Poor Performance Considerations
  • Poor performance disciplinary hearing

MODULE 3: Medical Incapacity

  • Incapacity: Ill Health or Injury
  • Special Cases: HIV/AIDS Cases
  • Special Cases: Intoxication on Duty
  • Abuse of Sick Leave
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