Business Administration Services

Further Education and Training Certificate and/or Learnership

SAQA ID 61595 (L.P. 35928) NQF L4 worth 140 Credits. This course is accredited by the Services Seta. This FETC programme can also be offered as a 12 month learnership programme. Employers placing their employees on this learnership programme are eligible to receive a R16,800.00 tax rebate from SARS, which almost covers the full cost of the course.


All candidates wishing to have a career in administration as a personal assistant, office administrator, secretary, receptionist, legal secretary will find this qualification your stepping stone into a career. This course can be offered as a 12 month or 6 month programme made up of six modules each. The learnership programme will be offered as a12 month programme, while the National certificate course can be offered as a six month course. Each module is five days long. A module is scheduled every month or every two months. In between the learners need to apply what they have learnt and prepare their Portfolios of Evidence. The programme can be offered to employees in a workplace or as a tertiary student course.

This Qualification is for any individual who is or wishes to be involved in the Administration function within any industry, or non-commercial venture/organization. The Core Component of the Qualification offers the learner knowledge and skills in the Management of Records, Comprehension of written and verbal texts, Business Writing, Problem Solving, Ethics, Cultural Awareness, Self Management and Self Development, Project Teamwork and Business Policies and Procedures. The Qualification through its Elective Component enables the learner to specialize in areas of Administration such as Reception, Executive Administration, Financial Literacy, Relationship Management, Legal Knowledge, Communication, Project Administration and Support, Call Centre Administration and Human Resources.

The FETC in Business Administration Services: NQF Level 4 is designed to meet the needs of those learners both employed or unemployed, who are already involved or wish to become involved in the field of Administration. Administration is an essential field of learning as Administration competencies apply to all industries and to many non-commercial venture. This means that there is an on-going need for skilled Administrative people to carry out these functions both in the commercial and non-commercial sectors. There is also a need to develop career paths in this field so as to offer people involved in Administration the opportunity to continue with a programme of life-long learning, which will make them knowledgeable and skilled employees with enhanced employment opportunities.

The FETC in Business Administration Services at NQF Level 4 allows the learner to work towards a nationally recognised Qualification. The Qualification will allow both those in formal education and those already employed in organisations in the Administration field of learning in any business sector access to a Qualification that can be used as a benchmark to gauge their competence against local and international standards.

Qualifying learners could follow a career in:

  • Secretarial services
  • Reception services
  • Switchboard operations
  • Financial administration
  • Banking administration
  • Personal/executive assistant services
  • Technical assistance
  • Typing
  • Data capturing
  • Systems administration
  • Human Resources administration
  • Basic Contracts administration
  • Legal Secretarial services
  • Reception supervision
  • Charge administration and management
  • Project administration



Unit Std

US Title



Credits per module

Work and Career Orientation
110021 Achieve personal effectiveness in business environment 4 6
10022 Comply with organisational ethics 4 4
10135 Work as a project team member 4 8
15234 Apply efficient time management to the work of a department/division/section 5 4
Business Communication
8975 Read analyse and respond to a variety of texts 4 5
8969 Interpret and use information from texts 3 5
8974 Engage in sustained oral communication and evaluate spoken texts 4 5
8968 Accommodate audience and context needs in oral communication 3 5
Business Writing
12153 Use the writing process to compose texts required in the business environment 4 5
110023 Present information in report format 4 6
8976 Write for a wide range of contexts 4 5
8970 Write texts for a range of communicative contexts 3 5
8972 Interpret a variety of literary texts 3 5
Maths Literacy
9015 Apply knowledge of statistics and probability to critically interrogate and effectively communicate findings on life related problems 4 6
12417 Measure, estimate & calculate physical quantities & explore, critique & prove geometrical relationships in 2 and 3 dimensional space in the life and workplace of adult with increasing responsibilities 4 4
7468 Use mathematics to investigate and monitor the financial aspects of personal, business, national and international issues 4 6
110003 Develop administrative procedures in a selected organisation 4 8
110009 Manage administration records 4 4
13929 Co-ordinate meetings, minor events and travel arrangements 3 4
9244 Plan and conduct meetings 4 4
Finance for Office Administrators
110026 Describe and assist in the control of fraud in an office environment 4 4
13941 Apply the budget function in a business unit 4 5
13945 Describe and apply the management of stock and fixed assets in a business unit 4 2
13943 Analyse new developments reported in the media that could impact on a business sector or industry 4 10
Customer Care
109999 Manage service providers in a selected organisation 4 5
7791 Display cultural awareness in dealing with customers and colleagues 4 4
7836 Monitor customer satisfaction 4 3
7790 Process incoming and outgoing telephone calls 3 3
13928 Monitor and control reception area 3 4
14552 Contract service providers 4 3
Enquire / Book

*Please state the course description/name in the subject bar when enquiring.