Emotional Intelligence – 3 Days
This course is accredited by the Services Seta and material covers unit standards 252031 at NQF level 5 with 4 credits.
COURSE OBJECTIVES
Emotional Intelligence is the single most important indicator in producing people who are able to work effectively in organizations at the highest levels. Longer term sustainability, requires that people go beyond I.Q. and develop their full E.Q.
This course is an invitation to go on a journey of self-awareness and develop effective and professional interpersonal skills. Furthermore the course helps you understand and manage your negative emotions and increase your resilience. In fact it is known that it is not the hardest working or most intelligent people who succeed, but people who have high levels of emotional intelligence and who are able to illicit the cooperation of their colleagues and lead and motivate teams of people.
EQ explains why some people excel while others who appear to have similar capabilities lag behind. This course will contribute to both personal excellence and greater leadership capabilities. We explore the solidity of our self confidence and the way in which it supports our sense of competence, capability and ability to win out in changing or adverse situations.
The course helps delegates develop a range of tools and techniques for building their emotional intelligence for an effective and successful life.
COURSE OUTLINE
Module 1: Emotional Intelligence and Self-awareness
- Self-awareness and Mindfulness
- Life Balance – Nurturing all four areas of our life
- Emotional Intelligence Core competencies
- The iceberg model – the Enneagram compulsions
- Johari’s window
- Myers Briggs Personality Test
- Locus of Control
- Being a victim or being empowered
Module 2: Interpersonal Skills and Communication
- Developing polished interpersonal skills with staff and colleagues
- Listening Skills
- Getting along with my manager
- Learn how to give honest and candid feedback appropriately
- Learn to receive negative feedback constructively
- Communicating assertively
- Assertiveness techniques
- Assertiveness test
- Demonstrating behavior that is direct, appropriate and respectful
- Dealing with aggressive people in the workplace
- Learn to be less aggressive
- Transactional Analysis
- Deal with tension and conflict more constructively
- Showing appreciation
Module 3: Self-regulation: managing one’s negative emotions
- The skills of self-regulation
- The skill of shifting focus and attention
- Recognising negative emotions & their negative impact
- Temper negative responses
- Techniques for managing and controlling one’s negative emotions
- Managing anger – the Amygdala hijack
- Learn how to work more effectively with difficult people
- The ability to heal – the healing process
- Finding the gift in difficult times
- Managing stress
Module 4: Developing a positive emotional focus
- Gratitude
- Counting your blessings
- Making a daily choice to be happy
- Developing empathy
- The law of positive attraction
- Learn how to channel energy and enthusiasm to motivate
- Emotional Intelligence Test
Module 5: Self Confidence and Resilience
- Appreciating yourself
- Building self-confidence
- Resilience: Bouncing back quickly after a setback
- Resilience and determination
Module 6: My Purpose and Goal Setting
- Identifying my soul purpose or life purpose
- Motivation, passion and energy
- Setting long term goals and objectives
- Three obstacles to success:
- Considerations, fears & roadblocks
- Developing an orientation for taking action
- Drawing up an action plan for a balanced life
- Spiritual & emotional intelligence
Emotional Intelligence Tools and Techniques
This programme is a fun and highly interactive course using practical tools and techniques for delegates to master. Over 26 practical techniques and tools will be practically applied by delegates in the classroom and at work and home after the course. An assignment also reinforces the new skills learnt. The 26 practical techniques and activities covered in the course to ensure learners practice and implement the skills learnt.
Activity 1 Expectations Exercise
Activity 2 Setting Boundaries
Activity 3 Johari’s window – Self Awareness and my blind spots
Activity 4 Deepening Self Awareness (My strengths and weaknesses)
Activity 5 The Myers Briggs Personality Test – understanding my personality
Activity 5 Assessment & full 8 page personality profile per learner
Activity 6 Understanding the Myers Briggs Personality profiles of my colleagues
How do I respect and understand different personalities
Activity 7 Locus of Control
Activity 7 Am I a victim or empowered
Activity 8 Listening skills
Activity 8 Role play/Simulation in class
Activity 8b Good interpersonal behaviours and bad interpersonal behaviours
Activity 8b Group discussion & self-assessment
Activity 9 Practice Giving Constructive Negative Feedback
Activity 9 Role play/simulation in class
Activity 9b Conflict Management – my style
Activity 10 The Iceberg
Activity 10 Dysfunctional Behaviours and Functional Behaviours
Activity 11 Assertiveness Quiz and assessment
Activity 12 Role play – Speaking My ‘I’ Messages – Self Disclosure
Activity 13 Assertiveness
Activity 13 Role plays and simulations using assertive communication
Activity 14 Self Reflection on how to improve my Assertiveness
Activity 15 Transactional Analysis Techniques
Activity 15 Role plays/simulations
Activity 16 Identifying various emotions
Activity 16 Activity Big Mind Big Heart role play and meditation
Activity 16 Activity on managing negative emotions
Activity 17 Managing a Blow up
Activity 17 Journaling activity on managing negative emotions
Activity 18 Identify Stages of Emotions and Change
Activity 18 The healing process – resilience technique after a deep set back
Activity 19 Building Confidence
Activity 19 Reminders of my successes
Activity 20 Building Confidence
Activity 20 Home Activity
Activity 21 Emotional Intelligence Assessment
Activity 21 A full assessment of my Emotional Intelligence quotient
Activity 21 The assessment covers 5 areas of EQ competence
Activity 22 My talents, gifts and unique skills
Activity 22 Understanding my Purpose
Activity 23 Planning for a balanced life
Activity 23 My 3-5 Year Goals in 6 areas of my life
Activity 24 Implementing my Action Plan for 1 goal
Activity 25 The Appreciation Game
Activity 26 Stop, Start, Continue (in plenary)