Interpersonal Skills – 1 Day

This course is accredited by the Services Seta and material covers unit standards 252027 at NQF level 5 worth 6 credits.

COURSE OBJECTIVES

This course is designed to help delegates develop effective and polished interpersonal skills. It helps the delegate develop the skills required of liaising and networking with stakeholders. It helps delegates develop the skills which enable them to establish effective relationships. It also focuses on minimizing interpersonal conflict. Lastly it enables delegates to develop effective teams.

COURSE OUTCOMES

Upon completion of this course, the participants should:

  • Liaise and network with internal and external stakeholders
  • Devise and apply a strategy to establish constructive relationships with managers
  • Identify and minimise personal conflict in a unit
  • Devise and apply a strategy to establish constructive relationships with team members in a unit

COURSE OUTLINE

MODULE 1:  LIAISE AND NETWORK WITH STAKEHOLDERS

  • Identify or Create Opportunities for Networking
  • Establish New Contacts
  • Interpersonal Techniques
  • Implement Avenues for Communicating with Stakeholders
  • Effective Group Techniques

MODULE 2: INTERPERSONAL SKILLS WITH STAFF AND COLLEAGUES

  • Giving and receiving feedback
  • Open and closed communication climates
  • Listening Skills
  • Communicating assertively
  • Demonstrating behaviour that is direct, appropriate and respectful
  • Transactional Analysis
  • Showing appreciation

MODULE 3:  ESTABLISH EFFECTIVE RELATIONSHIPS WITH MANAGERS

  • Establishing Relationships
  • Keep Managers Informed
  • Consult with Managers in a Unit
  • Promote Constructive Relationships and Interaction
  • Raise Concerns of the Quality of Work
  •  Present Information to the Manager

MODULE 4:  IDENTIFY AND MINIMISE PERSONAL CONFLICT

  • Identifying and Minimising Personal Conflict
  • Promote the Orderly Resolution of Conflict
  • Take Actions to Resolve Potential and Actual Conflict
  • Refer Conflict Situations to Appropriate Managers where Required

MODULE 5: DEVELOP RELATIONSHIPS WITH TEAM MEMBERS

  • Developing Relationships with Team Members
  • Develop a Strategy through a Consultative Process
  • Identify and Use Opportunities for Team Member Discussions
  • Offer Feedback and Advice to Team Members
  • Inform Team Members about Developments and Changes

COURSE CONTENT

MODULE 1: EMOTIONAL INTELLIGENCE

  • Johari’s Window
  • The Myers Briggs Personality Test

MODULE 2: INTERPERSONAL SKILLS & COMMUNICATION

  • Open & Closed Communication Climate
  • Communicating assertively
  • Showing Appreciation

MODULE 3: CONFLICT MANAGEMENT

  • Conflict styles

MODULE 4: NETWORKING & BUILDING EFFECTIVE TEAMS

  • Networking opportunities
  • Building effective teams through consultation
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