Management Development Programme

(National Certificate: General Management) – 12 Month Course

This course is accredited with by the Services Seta -SAQA ID 59201/60269 at NQF L5 worth 163 Credits.

This National Certificate 12 month programme can also be offered as a learnership programme.

Employers placing their employees on this learnership programme are eligible to receive a R16,800.00 tax rebate from SARS.

Purpose of the Training

Many organisations develop leaders internally and promote them into management positions yet recognise they still lack something. This Management Development Programme will enable your emerging leaders to grow to effectively manage their teams. The focus of this qualification is to enable learners to develop competence in a range of knowledge, skills, attitudes and values. This 6-12 month programme will enable new managers to unleash the potential of their teams. The course provides a sound foundation for the professional development of managers. The course has six modules of 5 days each, interspersed with practical workplace application. They include:

    • Team Development:

Development of teams by leading a team of first line managers to establish and maintain positive workplace relationships. Promote creative communication between individuals for innovative solutions. Manage a diverse team to add value in order to achieve the goals of the unit more effectively.

    • Conflict and Change Management

Building relationships using communication processes both vertically and horizontally within the unit. Formulate recommendations for change processes with superiors and with stakeholders across the value chain. Manage conflict through conducting negotiations to ensure the achievement of intended outcomes.

    • Human Resource Management

Develop the capacity to capitalise on the talents of team members through providing career direction and the acquisition of skills. Monitor the performance of individuals and coach members to achieve standards of excellence. Learn to select and recruit candidates for defined positions by enhancing the diversity in the unit.

    • Management and Leadership Development

Analyse and apply leadership theories in a work context. Initiate develop, implement and evaluate operational strategies by applying a systems approach to decision making. Recommend participation in decision making and delegation to improve the effectiveness of the unit.

    • Financial Management

Manage the finances of a unit by applying mathematical analysis to economic and financial data for sustainability of the unit. Apply the principles of risk, financial and knowledge management within internal and external regulatory frameworks. Understand the importance of business ethics in order to improve organisational culture.

    • Project Management, Monitoring and Evaluation

Develop and implement a project and operational plan by monitoring and measuring performance. Evaluate current practices against best practices in order to attain innovative improvement interventions. Assess and manage risk see here thereby contributing towards the achievement of customer satisfaction, and the objectives and vision of the entity.

Course Outline

The qualification has been integrated into six Modules. The learning outcomes and unit standards covered by each module is as follows:

MODULE 1: Professional Team Development

Objectives US Title Credits
    • Monitor and measure performance and apply continuous or innovative improvement interventions in the unit.
    • Build relationships with superiors and with stakeholders across the value chain.
  • Enhance the development of teams and team members.
 252027 Devise and apply strategies to establish and maintain workplace relationships 6
252037 Build teams to achieve goals and objective 6
252020 Create and manage an environment that promotes innovation 6
252043 Manage a diverse work force to add value 6
12433 Use communication techniques effectively 8

MODULE 2: Professional Conflict & Change Management

Objectives US Title Credits
    • Lead and manage a team of first line managers to enhance individual, team and unit effectiveness.
    • Manage the change process and develop conflict management and negotiation skills.
 264408 Manage and improve communication processes in a function 3
252021 Formulate recommendations for a change process 8
117853 Conduct negotiations to deal with conflict situations 8
114226 Interpret and manage conflicts within the
workplace		 8

MODULE 3: Professional Human Resources Management

Objectives US Title Credits
    • Monitor and measure performance and apply continuous or innovative improvement interventions in the unit.
  • Develop the human resources management skills of recruitment, performance management, people development and talent management.
 252029 Lead people development and talent management 8
252034 Monitor and evaluate team members against performance standards 8
12140 Recruit and select candidates to fill defined positions 9

MODULE 4: Professional Management & Leadership Development

Objectives US Title Credits
    • Lead and manage a team of first line managers to enhance individual, team and unit effectiveness.
    • Understand leadership theories and develop your situational leadership styles.
    • Develop your decision making and delegation skills
    • Develop your mentoring and coaching skills as a manager.
 120300 Analyse leadership and related theories in a work context 8
15224 Empower team members through recognising strengths, encouraging participation in decision making and delegating tasks 4
252035 Select and coach first line managers 8
252026 Apply a systems approach to decision making 6

MODULE 5: Financial Management for Professionals

Objectives US Title Credits
    • Apply the principles of risk, financial and knowledge management and business ethics within internal and external regulatory frameworks.
  • Develop your business financial management skills. Develop your ability to manage your departments budget effectively.
 252042 Apply the principles of ethics to improve organisational culture 5
252044 Apply the principles of knowledge management 6
252036 Apply mathematical analysis to economic and financial information 6
252040 Manage the finances of a unit 8

MODULE 6: Professional Results-based Management – Planning, Monitoring & Evaluation

Objectives US Title Credits
    • Initiate, develop, implement and evaluate operational strategies, projects and action plans so as to improve the effectiveness of the unit
    • Develop professional project management skills
    • Develop monitoring and evaluation techniques and skills
 252022 Develop, implement and evaluate a project plan 8
252032 Develop, implement and evaluate an operational plan 8
252024 Evaluate current practices against best practice 4
252025 Monitor, assess and manage risk 8
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