Managing Poor Performance & Medical Incapacity – 2 DAYS
This course is accredited by the Services Seta and material covers unit standards 252034 at NQF level 5 worth 8 credits.
COURSE OBJECTIVES
Overview
- Apply and integrate the procedural requirements of the Labour Relations Act into their daily management practices.
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Address performance problems in a positive and constructive way.
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Gather information and get to the root of a problem.
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Define and agree on an appropriate course of action.
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Implement disciplinary procedures for poor performance in a fair, impartial and timely way.
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Implement procedures for medical incapacity
COURSE OUTCOMES
Upon completion of this course, the participants should be able to:
- Formulate performance standards to be achieved by team members in relation to the unit’s goals, objectives and deliverables
- Ensure performance standards are clear and concise and specify the activities to be performed and the standards to which they are to be performed
- Ensure the performance monitoring system selected is in line with organizations policies and procedures
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Prepare for a performance review
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Gather information required for the performance review
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Conduct a performance review interview
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Ensure feedback is relevant and fair and communicated in a constructive manner
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Agree upon action plans to address performance gaps
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Follow counseling and coaching procedures to improve performance
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Address training and skills development to improve performance
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Evaluate improvement of performance
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Implement disciplinary procedures when poor performance improvement fails
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Dealing with medical incapacity in the workplace
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HIV/AIDS in the workplace
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Medical incapacity hearings
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Medical Boarding processes
COURSE OUTLINE
MODULE 1: Performance Management
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Performance Management Systems
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Approaches to Performance Management
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Problems with performance management
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Conducting A Performance Review/Appraisal
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Giving Feedback
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Building Performance
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Identifying performance gaps
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Mentoring and coaching to rectify performance gaps
MODULE 2: Disciplinary Framework
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The Role of Discipline
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Poor Performance counselling
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Poor Work Performance Procedure
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Poor Performance Considerations
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Poor performance disciplinary hearing
MODULE 3: Medical Incapacity
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Incapacity: Ill Health or Injury
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Special Cases: HIV/AIDS Cases
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Special Cases: Intoxication on Duty
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Abuse of Sick Leave