Team Building and Emotional Intelligence – 2 Days

This course is accredited by the Services Seta and material covers unit standard 252037 on NQF level 5 worth 6 credits.


The broad aim of this course is to create and maintain positive workplace relationships. The course is an interactive course where games, simulations, discussions, role plays are used to create an excellent well functioning cooperative team environment. The course starts at the level of the individual and focuses on Emotional Intelligence and then moves to the level of the team and focuses on how you can improve interpersonal skills in the team. The course is mostly done outdoors where groups and teams experientially learn about cooperative team work. The course is designed for busy teams who are currently under pressure and strain and need a day to re-establish good communication patterns and warm interpersonal relationships amongst team members. The course focuses firstly on the individual and their self awareness and emotional intelligence and then moves to the team level, how one interacts with their team members in an emotionally intelligent way. The course is filled with fun games and outside activities helping to break down formal barriers between team members.

Emotional Intelligence is the single most important indicator in producing leaders who are able to lead effectively in organizations at the highest levels. Longer term sustainability, requires that people go beyond I.Q. and develop their full E.Q.

“When I compared star performers with average ones in senior leadership positions, nearly 90% of the difference in their profiles was attributable to emotional intelligence factors rather than cognitive abilities.” Daniel Goleman

This course is designed to help delegates develop self-awareness, effective interpersonal skills, help understand and manage their emotions, and lastly unleash passion, energy and self motivation. In fact it is not the hardest working or most intelligent people who succeed, but people who have a high level of emotional intelligence who are able to gain the cooperation of their colleagues and lead and motivate teams of people.  The course also focuses on achieving personal mastery, the skills required to help individuals become highly focused, organized, effective and successful.


Upon completion of this course, the participants should:

  • Understanding the different dimensions of being a human being and aligning myself with team and organisational goals
  • Demonstrating how the principles and concept trust of self within a team impacts positively upon speed of delivery and reduced costs
  • Analysing my strengths and weaknesses according to my personality profile and the consequences for interpersonal relationships in life and work situations.
  • Owning my purpose and mission and recognising that these lie within me.
  • To understand and manage group dynamics through an experiential learning approach
  • To practice the skills acquired so that they can be applied  in a real team situation
  • To experience learning as fun through building of creative and innovative potential
  • Recognize the key elements that move a team from involvement to empowerment and how to give these elements to your team.
  • Develop strategies for dealing with team conflict and common situations.


MODULE 1: Self awareness and Mindfulness

  • What is emotional intelligence?
  • Deepening my Self Awareness
  • Johari’s Window
  • The Myers Briggs Personality Test

MODULE 2: Interpersonal Skills and Communication

  • Giving and receiving feedback
  • Listening with empathy
  • Transactional Analysis
  • Showing appreciation

MODULE 3: Understanding and managing our emotions

  • Understanding & managing our emotions
  • Recognising negative emotions
  • Managing negative emotions
  • Stages of emotional change in traumatic times
  • Self Confidence, Self esteem and Self belief
  • Appreciating yourself
  • Doing an Emotional Intelligence Test

MODULE 4: Personal Mastery

  • The law of attraction
  • Identifying your mission and soul purpose
  • Identifying your passions
  • From dreams to goals and objectives
  • Having an attitude of gratitude
  • Living from a space of positive emotions
  • Focusing on the good in your life

MODULE 5: Team effectiveness

  • Identify the main obstacles to effective team working
  • Understand the nature of the team formation process
  • Understand the critical components required for a high performance team
  • Use these components to build a team that works effectively as a unit where synergy is evident
  • Explain the benefits of developing and maintaining effective team work

MODULE 6: A Team has the following characteristics

  • Focus is on collective effort
  • Performance is greater than the sum of the individual contributions
  • The sharing of values and goals allows the leader to apply light steering pressure
  • There is individual and mutual accountability for the overall performance of the team
  • There is a high level of interaction between members
  • Developing high levels of trust between members

MODULE 7: A Group has the following characteristics

  • Focus is on individual contribution
  • Performance is the sum of individual contributions
  • Lack of cohesive values leads to requirement for strong leadership
  • Accountability is on an individual basis with no overall responsibility for performance
  • Low level of interaction between individuals

MODULE 8: A team has these additional characteristics:

  • Membership is clearly definable
  • Performance goals are well defined, clear and agreed
  • Interdependency and collaboration are key to success
  • Identification changes the thinking from ‘I’ to ‘we’
  • Shared values and principles unite the team

The course will further focus on ensuring:

  • Interaction and communication levels are high
  • Establishing productive working relationships
  • Communicating with stakeholders to enhance productive relationships
  • Demonstrating an understanding of the criteria for working as a member of a team
  • Collaborating with other team members to improve performance
  • Participating in building relations between team members and other stakeholders
  • Respecting personal, ethical, religious and cultural differences to enhance interaction between team members
  • Using a variety of strategies to deal with potential or actual conflict between team members
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